Etiquette
First visit
When you first visit CGM we’ll greet you at our reception desk. We’ll help you sign you in to your class or service, ask you to complete a new client history form and give you a studio tour. Arrive 5-10minutes early to give yourself time to settle in.
arrive early
Sorry, we do not allow late arrivals for Group classes. This is for your safety and for the experience of the rest of the class. To avoid disappointment we recommend arriving 5 minutes prior to your class starts. If you arrive after the class start time we will early cancel your visit, or help you to find a different class to attend instead.
no phones
Our studios are phone free zones, no exceptions. After all, you are visiting us to take time out for yourself. We provide lockers for your safe-keepings.
prerequisites
If you wish to attend our Reformer Pilates classes then you must first attend your Reformer Introduction class, regardless of your experience.
class cancellation policy
You can freely cancel a group class up to four (4) hours prior to the commencement of the class. If you cancel a class with less notice than four (4) hours notice it will count as ‘Late Cancellation’. If you do not turn up for a booked class and do not cancel your booking this counts as a ‘No Show’.
We understand that sometimes unforeseeable circumstances can arise, however we have to be strict, fair and consistent with all clients and therefore NO exceptions will be made.
Late cancellations and/or No Show's will incur a lost session.
For clients on a pre-paid Membership who late cancel, a $5 Late Cancel Fee will be automatically deducted from your nominated account. Fees are processed within 48hrs of the cancellation.
For clients on a pre-paid Membership if you do not show up for a booked class and do not give us any notice you will be charged a $10 'No Show Fee' which will be automatically deducted from your nominated account. Fees are processed within 48hrs of the no show.
Frequently asked questions
WHAT IS PILATES?
Pilates is a system of mind-body conditioning that was created by German, Joseph Hubert Pilates in the early 20th century. Joseph Pilates created exercises which are performed using either a floor mat or a variety of specialised equipment, including the reformer. Pilates will teach you body awareness and healthy posture whilst enhancing physical strength, flexibility and co-ordination. Aside from the physical benefits it can reduce stress, improve mental focus and boost your sense of well-being. Pilates offers a solution to those with restricted mobility as well as to elite athletes. No matter what your age or fitness level Pilates can help you.
what type of yoga do you offer?
Our yoga classes are an authentic style vinyasa flow which connects hatha yoga postures in short flowing sequences. The yoga we teach is in the tradition of Sri T Krishnamacharya lineage, which is a therapeutic and holistic approach with the goal to create healing and wellbeing in the mind and body.
WHERE SHOULD I START?
Pilates and Yoga can be a great way to keep fit and healthy, if this is your goal then we recommend you start with our 2 WEEK INTRO PASS which includes access to all group classes to try over 14 days. Chose from Reformer Group classes, Mat Pilates, Bare, and Yoga classes.
Alternatively if you have any injuries, restricted mobility, or are pre/post natal, or perhaps you have a specific training goals then we recommend you try our Studio Pilates sessions or Clinical Pilates sessions. You’ll start by booking in your Initial Consult. During this 60 minute Private session we will complete a postural analysis, introduce you to the Pilates basics and discuss your specific goals so that moving forward we can tailor a perfect Pilates program just for you.
what FACILITIES are provided?
Our studio is conveniently located in the centre of Maroochydore in the Kon-Tiki centre, with direct access from the visitor car park on level one, complimentary 2hr parking is available on-site.
We have female and male bathrooms including showers, and are happy to provide you with a towel ($2 hire, collect from reception).
Pigeon holes and lockers are available for you to store your belongings.
Our studios are fully equipped and there is no need to bring anything to class, you are welcome to bring a sweat towel and water bottle (please no glass or ceramic though).
CAN I DO A GROUP REFORMER CLASS IF I HAVE NEVER DONE PILATES?
Yes you can, however for your safety before attending your first Group Reformer class you must come along to one of our Reformer Introduction classes. During your introduction session we will guide you through the foundations of Pilates, assess your mobility, and introduce you to our Reformer machines. As our Group Reformer classes are fast paced, they are best suited to those who are without any medical conditions.
I'VE DONE PILATES BEFORE, DO I STILL NEED TO ATTEND A REFORMER INTRODUCTION CLASS?
Yes, regardless of any previous experience we require all new clients to attend 1 Introduction class. This is for the safety and benefit of both you and us. During your introduction class we collect all necessary information about you including your past medical history, and it allows us to assess your needs and goals. By attending this introduction class you will experience the best possible instruction and personalised guidance moving forward.
DO I NEED TO BOOK?
We highly recommend you do. Our classes are capped to ten for Reformer Pilates and 20 for Mat and Yoga classes and they can book out. The CGM timetable is released 14 days in advance so we recommend getting into a good habit of booking your classes in early.
HOW DO I BOOK?
Use our convenient online booking system to book into a class. If it is your first visit with us you will be asked to register/create an account with us. If you would like to try our Reformer Pilates classes you will need to book into a Reformer Introduction class prior to being able to attend any other Reformer class. Once you have created your account you can book in anytime online or via the mind body app on your smartphone or tablet.
If you'd like some help making your first booking please feel free to call us on 07 5408 5030 or email info@cgmpilates.com.
WHAT IF I’M ON A WAITLIST?
If you are on a waitlist for a class and a spot becomes available you will be sent the below system generated sms to your mobile phone.
(You've been added to CLASSNAME @TIME on DATE @CGM Pilates. Text "Y" to attend, "N" to decline)
So that we can provide you with quality classes please follow the prompts and reply to these messages either Y or N.
You have 24hrs to respond to the text message from the time it has been sent. If you do not reply within 24hrs you will be cancelled from the class and the spot will be offered to the next person on the Waitlist. Please respond promptly so the waitlist runs smoothly and remember to cancel any surplus classes if your schedule changes due to a confirmed waitlist.
IS PILATES and yoga SUITABLE FOR EVERYONE?
Pilates and Yoga can be for anyone and everyone. At CGM Pilates we offer Group Reformer Pilates, Mat Pilates, Yoga and Clinical Pilates sessions. All of our sessions are tailored to your needs and/or goals. If you’d like to discuss if Pilates and Yoga is suitable for you please call us on 07 5408 5030.
Is PILATES and yoga SUITABLE DURING PREGNANCY?
Yes, Pilates and Yoga can be a very safe and effective way to prepare your body for, during, and after pregnancy. Visit CGM Mums for more information on our guidelines for attending classes through your pregnancy.
CAN I CLAIM A REBATE FROM MY PRIVATE HEALTH INSURANCE PROVIDER?
For our remedial massage services, Physiotherapy, and Clinical Pilates sessions you can claim on the spot using HICAPS.
However taking effect from April 2019, private health insurance no longer covers general private or Group Pilates classes.
WHAT DO I WEAR?
We recommend that you wear comfortable workout/active wear. For hygiene and safety, you must wear Pilates grip socks in our Reformer classes, these can be purchased in the studio for $20.
I’M A CGM MEMBER, CAN I PUT MY MEMBERSHIP ON HOLD?
Yes. As a CGM Member you can put your Membership on hold if you go away. Please complete the Membership Suspension Form to place your membership on hold. Some terms and conditions do apply.